Refund policy

Right of Withdrawal Instruction

RIGHT OF WITHDRAWAL

 You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must inform us - EthicLine GmbH, Sack 17, 38100 Braunschweig, Germany, E-Mail info@happyfoie.com - by means of a clear statement (e.g., a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive the notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in no event will you be charged fees for such reimbursement.

You shall send back the goods without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

(2) EXCEPTIONS

The right of withdrawal does not apply to contracts

  • for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
  • for the supply of goods which are liable to deteriorate or expire rapidly,
  • for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery,
  • for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered at least 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence.

 Due to this exception, all products in the product group "Happy Foie" are specifically excluded from the right of withdrawal, as they can spoil quickly or their expiry date would be quickly exceeded. The decisive factor for foodstuffs is their edibility. According to § 2 I No. 2 LMHV (Food Hygiene Regulation), it is legally defined when foodstuffs are perishable. "Perishable foodstuff: a foodstuff which is microbiologically perishable within a short time and whose marketability can only be maintained by compliance with certain temperatures or other conditions." This definition is decisive here and can be used to determine rapid perishability within the meaning of the mentioned exclusion of the right of withdrawal. Accordingly, especially fresh foodstuffs are perishable because they are microbiologically vulnerable. These include in particular fruit, vegetables, meat, eggs, fresh milk and dairy products. Furthermore, processed products such as cheese, meat products, delicatessen salads and ready meals, especially if they are goods requiring refrigeration, can generally be considered perishable. The products of the product group "Happy Foie" fall under this product group and the legal definition.

(3) The provider informs about the sample withdrawal form according to the legal regulation as follows:

SAMPLE WITHDRAWAL FORM

(If you want to withdraw from the contract, please fill out this form and send it back.)

  • To [insert here the name, address and, where applicable, fax number and e-mail address of the trader]:
  • I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

 (*) Delete as appropriate.