Terms of service
General Terms and Conditions of EthicLine GmbH
1. Scope Of Application
These General Terms and Conditions (GTC) apply to all deliveries of EthicLine GmbH (hereinafter referred to as EthicLine) to consumers (§ 13 BGB) and traders. A consumer is any natural person who concludes a legal transaction for a purpose that can neither be attributed to his commercial nor his independent professional activity.
2. Contracting Party
The sales contract is concluded with:
Berliner Street 52e
Register court: Local court Braunschweig
Registration number: HRB 210016
Our customer service is available for questions, complaints and objections on weekdays from 9:00 am to 6:00 pm by e-mail at email@example.com.
3 Offer and Conclusion of Contract
3.1 The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to order. Errors excepted.
3.2 By clicking the order button in the last step of the ordering process, you place a binding order for the goods contained in the shopping basket. When you place an order with Grillson, we will send you an e-mail confirming receipt of your order and listing its details (order confirmation). This order confirmation does not constitute acceptance of your offer, but is only intended to inform you that we have received your order. The order confirmation also contains our terms and conditions, which you can also view at any time.
A sales contract is only concluded when we ship the ordered product to you and confirm the shipment to you with a second e-mail (order confirmation). No contract of sale is concluded for products from the same order that are not listed in the order confirmation.
4. Cancellation Policy
Right of Withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. In order to exercise your right of withdrawal, you must send us
EthicLine GmbH, Berliner Straße 52e, 38104 Braunschweig, Germany, e-mail firstname.lastname@example.org
by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of The Revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
For the products of the Happy Foie product groups, we will bear the direct costs of the return shipment.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded,
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery,
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts,
- for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence.
5. Prices and Shipping Costs
5.1 The prices stated on the product pages include the statutory value added tax and other price components.
5.2 In addition to the stated prices charge delivery.
The shipping costs are again clearly communicated to you on the product pages, in the shopping cart system and on the order page.
6.1 Delivery is only within Germany by parcel service. Excluded are islands, Kleinwalsertal, port and measurement delivery. For these destinations, please inquire about shipping costs at email@example.com.
6.2 The delivery time is up to 5 days. We point out possible deviating delivery times on the respective product page.
7.1 Payment can be made by credit card, Shopify Payments or PayPal.
7.2 You are only entitled to a right of set-off if your counterclaims have been legally established by a court of law or are undisputed or have been acknowledged by us in writing.
7.3 You may only exercise a right of retention insofar as the claims result from the same contractual relationship.
7.4 EthicLine GmbH is entitled to assign claims against buyers located in Germany and countries of the EU to abcfinance GmbH, Kamekestr. 2-8, 50672 Cologne, Germany, for refinancing. The purchaser will be informed at the time of conclusion of the contract whether an assignment of the claim will take place. In these cases, payments with debt-discharging effect can only be made to abcfinance GmbH. The buyer will be informed of the bank details of abcfinance GmbH upon conclusion of the contract.
8. Reservation of Proprietary Rights
Until full payment, the goods remain our property.
9. Granting of Rights, Customer Reviews
If the user decides to write a customer review, he grants EthicLine a temporally and locally unlimited and exclusive license for the further use of the customer review for any purposes online as well as offline. EthicLine will endeavor to always credit the author (unless the author has indicated that he/she wishes to remain anonymous), but reserves the right to abbreviate or omit such credit. EthicLine reserves the right not to display a review on the website, or to display it only for a limited period of time, as well as to abbreviate or modify it. In addition, the review guidelines apply. Customer reviews reflect the opinions of customers only. The contents do not necessarily agree with the opinion of EthicLine.
10. Liability for Defects
If there is a defect in the purchased item, the customer may demand subsequent performance (rectification of defects or replacement delivery). If the subsequent performance fails, the customer can withdraw from the contract in case of a not insignificant defect, reduce the purchase price or claim damages. The assignment of these claims of the purchaser is excluded.
Unless otherwise stated below, further claims of the customer - irrespective of the legal grounds - are excluded. EthicLine is therefore not liable for damage which has not occurred to the delivery item itself; in particular, EthicLine is not liable for loss of profit or for other financial losses of the orderer. Insofar as Grillson's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
The above limitation of liability does not apply if the cause of the damage is due to intent or gross negligence or if personal injury is involved. Furthermore, it does not apply if the customer asserts claims under §§ 1, 4 of the Product Liability Act.
If EthicLine negligently violates an obligation essential to the contract, the obligation to pay compensation for material damage is limited to the typically occurring damage.
If the supplementary performance is carried out by way of a replacement delivery, the customer is obliged to return the goods first delivered to EthicLine within 30 days. If the goods are not received by EthicLine within this period, EthicLine is entitled to demand replacement for the goods delivered first and to debit this from the means of payment designated for payment.
The limitation period is twenty-four months, calculated from delivery.
11. Collection, Processing and Use of Personal Information of Our Customers
Information we receive from you helps us to customize and continuously improve your shopping experience at Grillson. We use this information for the processing of orders, the delivery of goods and the provision of services as well as the processing of payment (in the case of purchase on account also for necessary checks). Thus, if necessary, we also pass on your telephone and / or electronic accessibility to those commissioned by us with the delivery / delivery.
We also use your information to communicate with you about orders, products, services and marketing offers, as well as to update our data records and to maintain your customer accounts with us, as well as to map content such as wish lists or customer reviews and to recommend products or services that may interest you.
We also use your information to improve our store and platform, to prevent or detect misuse of our website, or to enable third parties to perform technical, logistical or other services on our behalf.
12. Applicable Law
German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
The text of the contract will be stored on our internal systems. You can view the general terms and conditions at any time on this page. The order data and the terms and conditions will be sent to you by e-mail.